Privacy Policy

Terms and Conditions

Acceptance of Terms 

The following terms and conditions govern all use of Amaga Cleaning Service. The Service is owned and operated by Amaga Cleaning Service and its affiliated companies. The Service is offered subject to acceptance without exception of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by Amaga Cleaning Service. 

Amaga Cleaning Service reserves the right, at its sole discretion, to modify or replace any of these Terms of Agreement at any time. It is your responsibility to check the Terms of Agreement periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Agreement constitutes acceptance of those changes.

Terms of Agreement

• This Agreement shall come into force upon your online acceptance to our terms and conditions made for the services; and shall remain in force until it is terminated accordance with the provisions set out in this Agreement. You affirm that you have read and understand  or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.
• In the event that the Client wishes to terminate the Agreement then they shall provide not less than thirty (30) days written notice of termination. 
• Any termination of this Agreement as exercised by the Client should be sent via email to both of the following addresses:

info@amagaservice.com
amagaservice@gmail.com

The Company shall be permitted to terminate this Agreement at any time with immediate effect by serving written notice upon the Client to the email address written above, in the following circumstances:

where the Client fails to settle the invoice in full as per the terms and conditions set forth.

where the staff member is unable to provide the Services; or

where there is a change in the law or regulations which prevent the Company from providing the Services’ or

Any termination exercised by the Company shall be without prejudice to any sums due to the Company under this Agreement. After settling all sums due, the Company shall within thirty (30) days refund to the Client any balance that may be due to the Client after making all necessary deductions and adjustments.

Under this agreement clients are not permitted to make any offer of employment to the staff or encourage the staff member to break early employment contract with the company. Any client who directly engages staff members within a 12-month period of terminating this agreement, shall be liable to pay fees of $5,000 to the company.

Fee and Payment Terms

• Payment of the Fees are due 1st of each current month. Invoices shall be sent via email on the last week of the preceding month. Or after the work is completed if it is one job.
• The Company reserves the right without penalty to suspend all Services to the Client where the invoice has not been paid in full on the 1st of each current month or upon the agreement.
• In the event that any payment made by the Client via cheque fails to clear for any reason then the Company shall on each occasion be entitled to levy an administrative charge of not less than $65 in relation to re-presenting the same. Where payment fails to clear on one subsequent occasion the Company reserves the right to terminate this Agreement with immediate effect subject to the Client clearing all sums due to the date of such termination and as such, the obligation on the Client to pay shall survive the termination of this Agreement. In addition, the client will be subject the court for failing to follow through the agreement.
• Any charges as described in the preceding paragraphs shall either be payable on demand to the Company or added to/adjusted against the following month’s invoice or adjusted at the final invoice for the Client and therefore any refund of the Deposit (as hereafter defined) that may be due to the Client.
• Where the Client chooses to pay the Company for the Services in cash given to the Staff Member at any time then for such payment to be recognized and accepted by the Company, the Staff Member must be permitted to count the money and is not permitted to take sealed envelopes from the Client or their representative. Further, the Client must ensure that the Staff Member in question, signs a copy of the invoice and prints their name and inserts the date so as to record receipt of the correct amount. Failure to adhere to this process shall make the Client liable for any shortfall. The Company shall not be liable for any loss or shortfall of cash, where this has not been verified as being paid and signed for in the correct amount by the Staff Member.
• The Client shall be responsible for all costs associated with the Staff Member gaining access to the apartment and the building and/or community either as a single charge or on a monthly basis as required, including the costs of replacing any damaged keys or access cards/passes. Such costs shall include but are not limited to, security cards/passes for the building and/or community, keys or other access measures to enter the apartment.

Cleaning Service Staff Members

• The Company shall at their discretion provide and designate the Staff Member(s) allocated to the Client.
• The Company will use all reasonable endeavors to ensure that the same Staff Member that has been allocated to the Client shall be available for use during the term of the Agreement. However, where that Staff Member is unavailable or delayed or unable to perform the Services due to reasons including but not limited to sickness, transport run delays, accidents, logistics and planning then the Company shall send in another staff member to get the work done. 
• Where the Client terminates or seeks to suspend the Services of the Company (for example – due to vacation during the Summer months) but later requests to reinstate the Services then the Company shall use its reasonable endeavors to allocate the same Staff Member as previously used by the Client or another great staff.  

All and any enquiries, issues, complaints or requests for changes to the Services, timings or otherwise must be made via email to info@amagaservice.com

Holidays and Ramadan Hours

• All Staff Members shall be entitled to take paid holiday leave on all designated public holidays in the United States of America for the private sector and in addition on 25th December in each year. Where a Staff Member agrees to work on such days (provided that the Company has approved the same) then they shall be entitled to paid leave in lieu and therefore to avail themselves of a day off in the future.
• No deduction shall be made from the Fee for any public holidays including 25th December.
• No Staff Members or Services shall be provided on the following days:

• December 25^th
• January 1^st 

Duties of Staff Members

Collection of children, pets or family members/friends either by vehicle or otherwise

• Cleaning of or exposure to hazardous, toxic or other dangerous substances including but not limited to cleaning up human/animal excrement and all human/animal bodily fluids.
• For the avoidance of doubt the above list is non-exhaustive and is subject to amendment by the Company at their discretion from time to time.
• Where it is found that any Staff Members have been forced to or have undertaken any of the above duties referred to in the above paragraph then the Company reserves the right to suspend all Services and the Client shall be responsible for and shall indemnify the Company for any loss or damage suffered as a result of such breaches.

Duties of the Client

• The Client shall ensure that they notify the Company via the Email addresses set out under the Cleaning Service Staff Members section of this Agreement of the requirements for access and security passes and similar so as to allow the Company to keep full details of such matters on their Client file.
• It is a matter for the Client to agree the details of the routines and work tasks with the Staff Member. The Company is able to provide suggestions and guidance on such matters if necessary.
• The Client must ensure that all service charges, maintenance fees, community fees or otherwise are paid up to date so as to ensure that the Staff Member does not experience any difficulties in gaining access to the community or building within which the Client’s property is located. For the avoidance of doubt where any Staff Member(s) are unable to gain access to the Community/Building or the property of the Client for any of the foregoing reasons then the Client shall be liable in full for the Fee for the duration of time that such access is restricted or not possible and no deduction or set off shall be made.
• The Client must ensure that the air conditioning system at their property is in full working order so as to ensure a safe and comfortable working environment for the Staff Member. The Company reserves the right without penalty to suspend the Services, where the air conditioning is not working or at an insufficient temperature. Such Services shall remain suspended until the air conditioning and temperature are satisfactorily regulated.
• The Client must ensure that the Staff Member is not left alone at any time at the property with any male individuals. The Company reserves the right without penalty to suspend the Services in the event that the Staff Member reports to the Company that she is alone at the property with a male individual(s). Such Services shall remain suspended until the working environment is once again satisfactory to the Company and the Staff Member.
• The Client must provide at their own cost all cleaning equipment, cleaning products and any other tools, cloths or apparatus needed by the Staff Member in order to discharge their cleaning duties under this Agreement.
• For full time Staff Members Services, the Client shall be responsible to allocate 1 hour to the Staff Member for lunch break, and shall also be required to provide drinking water and to ensure that the Staff Member has a dedicated rest/bathroom area.
• The Client must ensure that the Staff Member understands all duties that she is required to perform, and that basic instruction is provided at the beginning of the engagement and throughout the provision of the Services as necessary. The Client must ensure that the daily/weekly chores to be carried out during the first month are provided in writing so that the Staff Member’s position and duties are clear. Upon request the Company may provide suggested worksheets to assist with these requirements.
• When the Client is travelling on a long vacation (in the summer months for example) the Client must notify the Company of their proposed period of absence and whether they wish to retain the Staff Member to carry out Services during their absence or whether they intend to terminate this Agreement. 

• Is the responsibility of the Client to ensure that all valuables such as money and other such possessions are in a safe and secure custody as the Company and the Staff Members shall not be liable to any damage or loss suffered in respect of the same.

           Accident or Injury
In the event of there being any breakages or damages to household items, clothes or personal items then such damage or loss shall be entirely the responsibility of Amaga Cleaning Services if the staff was the cause of the damage. But if our staff are not the cause of the damage or broken items in the house then client will be entirely responsible and must covered of his or her own damages. The Company and its affiliates, group and associate companies shall not be liable for any loss damage, claims, or other liability.

Governing Law
This Agreement shall be governed and construed in accordance with the laws in force in the Vermont and every other state we operate and the federal laws of the United States of America. In the event of any dispute arising out of this Agreement, its terms or applicability, then such dispute shall be referred to the exclusive jurisdiction of the Vermont Courts.

Terms of Agreement

• This Agreement shall come into force on the date of acceptance of the terms and conditions and shall remain in force until it is terminated in accordance with the provisions set out in this Agreement.
• The Client affirms that he/she is more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Services Agreement, and to abide by and comply with these Terms of Use.
• All Monthly prices are available online, including the Terms and Conditions (acceptance of such is mandatory agreed upon by way of client online registration.) 
• All Prices/service fees, government charges are subject to change, and the company shall publish new amendments from time to time via the online platform. You are solely responsible for reviewing these Terms from time to time.
• In the event that the Client wishes to terminate the Agreement then they shall provide not less than thirty (30) days written notice of termination.